Careers

Summary: Diagnoses, and treats diseases and injuries of pets such as dogs and cats, and farm animals such as cattle or sheep by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Examines animal to determine nature of disease or injury.
2. Treats animal surgically or medically.
3. Inoculates animals against rabies, brucellosis, and other disorders.
4. Advises animal owners about sanitary measures, feeding, and general care to promote health of animals.
5. Conducts research on how to control parasites that attack domestic animals.
6. Ensures building and grounds are maintained in a neat and clean manner.
 

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education/Experience:
Degree in Veterinary Medicine; ten or more year's related experience and/or training; or equivalent combination of education and experience.
 
Language Ability:
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management.
 
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
 
Reasoning Ability:
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
 
Certificates and Licenses:

• Degree in Veterinary Medicine
• State Veterinary License
• Federal Accreditation

Physical Demands:
Employee must regularly:

• Stand
• Walk
• Use Hands
• Stoop, Kneel, Crouch, or crawl
• Talk/Hear
• Lift up to 40 pounds

Reports to: Director of Operations

FLSA Status: Non-Exempt
 
Summary: Responsible for managing daily office operations including medical and financial record keeping and scheduling.
 
Responsibilities

1. Ensure patient records are maintained in an organized, accurate manner.
2. Complete forms and daily financial reports in an accurate manner.
3. Assist with medical and post-operative procedures as assigned.
4. Maintain operating room facilities in accordance with established requirements.
5. Ensure medical equipment is sterilized and maintained, and arrange for repairs as needed.
6. Apply knowledge of schedules to support smooth appointment flow.
7. Direct office staff to respond to post operative emergency situations as needed.
8. Inventory and purchase all office and medical supplies as needed.
9. Assist with the development and maintenance of an effective organization through the selection, training, compensation, motivation, termination and review of employees.
10. Adhere to all approved company policies and procedures.
11. Apply knowledge of the Exposure Control Plan and adhere to all established policies and procedures.
12. Perform other related duties as assigned.
13. Conduct staff meetings.
14. Maintain client retention.

Skills

• Oral Communication Skills
• Written Communication Skills
• Reading Skills
• Technical Communication
• Patient Relations
• Diplomacy
• Computer Skills
• Organization
• Planning
• Professionalism
• Project Management
• Time Management

Education/Training
HS Diploma/GED

Experience:
Prior management experience required.

Physical Demands:
Employee must regularly:

• Stand
• Walk
• Use Hands
• Stoop, Kneel, Crouch, or crawl
• Talk/Hear
• Lift up to 40 pounds

Wellness Plans are a convenient and affordable way to maintain every pets' preventive needs. The Wellness Plans are greatly discounted and allows pets to receive all services up front while paying them off at the discounted rate over a 12-month period. As the Wellness Plan Coordinator, you will ensure that all wellness plan patients are receiving their paid for services and in return we are receiving our payment for those services. These job duties will include but are not limited to:

• Maintaining all Wellness Plan paperwork
• Maintaining all Wellness Plan accounts
• Entering payment information and setting up recurring payments
• Running Wellness Plan Payments on the 1st,2nd 15th and 16th
• Contacting all clients who have failed to pay
• Maintaining Decline Wellness Plan Accounts/Collections
• Handling all Wellness Plan Cancelations
• Maintaining Accounts Receivable
• Maintaining bi-weekly wellness plan revenue
• Adding or changing credit cards
• Scheduling appointments
• Changing Payment Dates
• Tracking daily Wellness Plans

As a Wellness Plan Coordinator you are expected to follow the hospital's mission and providing the best customer service to all of our clients while preforming all duties.

Position Overview
A lead technician is an essential and important part of the team. As a lead technician you are expected to galvanize your teammates to excellence. A lead technician is in charge of manipulating the overall flow of the team to accommodate scheduled appointments, as well as handling technician's performance and overall knowledge of the medicine and hospital culture. 


Performance Expectations

• Oversee scheduling and training of new hires
• Ensure proper handling and care of patients
• Monitor surgery and general practice to ensure proper coverage
• Supervise technicians to ensure policies are supported and that adherence to core values are followed
• Encourage skill advancement to those interested
• Incorporate a mature and professional culture
• Devising technician's work schedule that serves hospital needs
• Assist DVM, Manager, Owner in completing technician reviews

Knowledge, Skills and Abilities

• Broad knowledge of veterinary protocols
• Ability to lead co-workers
• Follow OSHA standards and conduct quarterly OSHA continuing education

Physical Requirements

• Must be able to communicate effectively with client and employees
• Standing/walking 90% of the time
• Moderate lifting
• Bending/Kneeling
• Must be able to work all hours the hospital is open

Position Overview
The veterinary technician is the veterinarian's primary medical support. They begin the examination procedure and continue to assist the doctor throughout the examination, diagnosis and treatment phases. They aid the veterinarians in achieving greater efficiency by relieving them of technical work and administrative detail. They have a very significant role in communicating with and education clients about their pets. 


Personal Requirements

• Genuinely enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain.
• Can stay calm and efficient during a medical crisis.
• Is well-spoken and approaches his/her job duties in a mature nature.
• Is experienced in the teamwork approach and works well with all levels of hospital team members.
• Has excellent client communication skills.
• Physical Effort: Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40 lbs). Walks or stands for extended periods or time; frequently works in a bent position.
• Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.

Performance Expectations

• Can provide compassionate care to patients and clients.
• Can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks.
• Can prepare and maintain the exam rooms and treatment areas.
• Can perform physical assessments; record observations in computer.
• Can effectively restrain pets even when large or difficult.
• Understands all common vaccinations and vaccination protocols and can explain to clients.
• Understands the importance of a clean and orderly facility, does not hesitate to clean or organize as part of a normal job duty.
• Maintains positive, cooperative relationships with other employees.
• Gives SQ, IM and IV injections.
• Can handle client's medical questions with confidence and direct to veterinarians when appropriate.
• Can prepare estimates for procedures and discuss financial commitments with clients supporting hospital financial policies.
• Can explain necessary follow-up and homecare instructions.
• Understands usage, dosage, and common side-effects for commonly used prescription drugs and can readily explain them to the clients.
• Can maintain an appropriate inventory of all medical supplies as determined by the inventory control system.
• Can assist the veterinarian in medical, surgical and dental procedures; prepares patients for surgery; administers anesthesia; monitors patients during surgery and recovery; administers fluids.
• Can properly care for all surgical materials; keep the operating room properly stocked and prepared for surgery.
• Can perform clinical laboratory procedures such as fecal flotation exams, heartworm checks, skin scrapings, urinalysis, and fungal cultures; draws blood for laboratory analysis; maintains file of lab test results and ensures that test results are recorded in patient records.
• Can effectively position for and take radiographs.
• Can place IV catheters and properly care for them. Understands the use and care of IV pumps as well.
• Knows common disease states and can alert veterinarians when symptoms change or when concerns arise with hospitalized patients.
• Can prepare a patient and the machine for an ultrasound procedure.
• Can discharge patients based on the veterinarian's orders, ensuring that patients are well groomed and in a medically appropriate state.

Reports to: Practice Manager
 
FLSA Status: Non-Exempt
 
Summary
Responsible for the daily supervision of the receptionist's staff. To ensure all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.
 
Responsibilities

1. Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner.
2. Greet and identify patients and visitors as they enter the office in reference to the daily schedule and obtain additional patient information as needed.
3. Request patients and visitors be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary.
4. Review patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines.
5. Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel.
6. Maintain a neat and organized waiting room and order supplies as needed.
7. Schedule patients for appointments and "re-call" appointments in an efficient and productive manner.
8. Submit insurance forms to insurance companies as required.
9. Receive payments from patients for services rendered and prepare bank deposits on a daily basis.
10. Enter financial transactions and miscellaneous correspondence on computer.
11. Perform other related duties as assigned.

Skills

• Oral Communication Skills
• Written Communication Skills
• Technical Communication
• Telephone Etiquette
• Customer Relations
• Diplomacy
• Filing
• Organization
• Professionalism
• Reading Skills
• Computer
• Time Management

Education/Training
Degree: High School Diploma or Equivalent
 
Experience
Prior secretarial experience helpful.
 
Physical Demands:
Employee must regularly:

• Stand
• Walk
• Use Hands
• Stoop, Kneel, Crouch, or crawl
• Talk/Hear
• Lift up to 40 lbs.

Position Overview
The receptionist is the client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares patient files and escorts clients and patients to exam rooms, receives and relays client correspondence, updates client financial records. The exceptional receptionist has the ability to diffuse negative client situations and foster client bonding. 

Personal Requirements
The receptionist must be able to:

• Be flexible in attitude and work habits.
• Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
• Perform basic computer skills, type 30 words per minute.
• Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time.
• Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.

Performance Expectations

• Can answer client's inquiries about basic animal care questions and routine procedures.
• Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
• Can guide client' to make appropriate decisions regarding optimum pet care.
• Can admit patients and handle medical records entries accurately.
• Can accurately handle payment transactions.
• Can accurately and empathetically communicate estimates/treatment plans to clients.
• Can keep the front desk a positive area even in the event there is a client wait time.
• Can bond with clients during interactions.
• Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen.
• Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Can Enter and update client and patient information into practice computer software.
• Has good computer skills and shows accuracy in inputting details.
• Receives and relays telephone, fax, and email messages accurately and promptly.
• Can display tact and respect with team members even when busy or hectic.
• Can maintain positive, cooperative relationships with other employees.
• Feel and express a genuine liking for animals and their owners and for working in an animal care field.
• Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
• Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.
• Can greet clients with poise and natural effort.
• Can outline costs and fees in a positive light while supporting hospital payment policies.
• Can turn future clients (phone-shoppers) into clients through relationship building and bonding.
• Can easily remember clients and patients names and uses them.
• Can handle client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.
• Can maintain a professional/welcoming appearance of the front office through cleaning and organization.
• Can offer proper upkeep for and troubleshoot office equipment including pc's, telephones, copiers, and fax machines.

Reports to: Practice Manager
 
FLSA Status: Non-Exempt
 
Summary: Provides care for animals through interaction and maintaining a healthy, safe and clean environment for them by performing the following duties.
 
Duties and Responsibilities include the following. Other duties may be assigned.

1. Supervises and interacts with animals both inside the facility and outside in the yards.
2. Feeds and gives water to animals per company procedure and client instruction.
3. Cleans and disinfects cages, dog runs, food and water containers.
4. Performs yard work which includes shoveling, raking, water removal and removal of animal waste and debris.
5. Maintains cleanliness of facility by vacuuming, washing floors, dusting, scrubbing walls and removing trash and animal waste.
6. Greets clients when they drop off and pick-up their animals and obtains information from them regarding the care of their dog such as personality type and any medication instructions.
7. Medicates animals per client and vet instruction.
8. Performs duties on the telephone to include answering basic questions for clients about the business and services available as well as taking reservations.
9. Assists groomers on occasion.
10. Launders towels, dog beds and blankets.

Skills

• Oral Communication Skills
• Written Communication Skills
• Technical Communication
• Telephone Etiquette
• Customer Relations
• Diplomacy
• Filing
• Organization
• Professionalism
• Reading Skills
• Computer
• Time Management

Education/Training
High School Diploma or Equivalent
 
Experience
Prior secretarial experience helpful.
 
Physical Demands:
Employee must regularly:

• Stand
• Walk
• Use Hands
• Stoop, Kneel, Crouch, or crawl
• Talk/Hear
• Lift up to 40 lbs.

Reports to: Practice manager
 
FLSA Status: Non-Exempt
 
Summary: Performs grooming services and obtains service requirements, maintains supplies and resolves pet owner concerns by performing the following duties.
 
Duties and Responsibilities include the following. Other duties may be assigned.

1. Obtain service request by taking orders form pet owners.
2. Assesses per condition by interviewing pet owner and inspecting pets.
3. Grooms pets by providing grooming tools and supplies, bathing, brushing, combing, trimming, shearing, dematting, drying, scissoring, clipping and filing nails, cleaning ears and deodorizing according to breed or mixed breed specifications.
4. Applies special precautions for puppies, kittens, aged and disabled pets and removes fleas and ticks.
5. Controls costs by conserving use of equipment and supplies.
6. Controls pets by easing pet anxieties and reducing behavioral issues.
7. Provides list of supplies to owners.
8. Keeps all equipment operational by following manufacturing instructions and established procedures.
9. Maintains quality results by following standards.
10. Protects pets, pet owners and self by adhering to safety policies and procedures.
11. Resolves customer dissatisfactions by listening to and resolving concerns and providing information.
12. Updates job knowledge by participating in educational opportunities, reading professional publications and networking.
13. Provides appointment style standard grooming.

Skills

• Oral Communication Skills
• Written Communication Skills
• Reading Skills
• Technical Communication
• Patient Relations
• Diplomacy
• Computer Skills
• Organization
• Planning
• Professionalism
• Project Management
• Time Management

Education/Experience:
High school diploma or general education degree (GED) or grooming school education; or three to five years related experience and/or training; or equivalent combination of education and experience.
 
Equipment:

• Grooming table
• Dryer